Privacy policy

Last Updated: 5 October 2023

MyGrooveGuide BV ("we," "our," or "us") is committed to protecting the privacy of the users of our website, mygrooveguide.com. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

This privacy policy applies to all information collected through the website mygrooveguide.com, as well as any related services, sales, marketing or events. By using our website and services, you consent to the practices described in this policy. If there is anything in this privacy policy that you do not agree with, please stop using our services immediately. If you have any questions about this privacy policy, please contact us at [email protected].


1. Information We Collect

We only collect personal information that you provide to us voluntarily when using our website or services. This may include the following types of personal information: name, email and country of residence.

Please note that payment details, including credit card information, are collected by our payment provider Stripe, PayPal and/or your credit card provider. We do not store or have access to your payment information.

In addition to the information provided voluntarily, please be aware that some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, may be collected automatically through the use of cookies when you visit our website.

2. How We Use Your Information

We use the information collected for the following purposes:

To send you marketing communications, including newsletters and promotional offers.
To personalize your experience on our website.
To analyze user demographics for marketing and reporting purposes.

Under no circumstances will we share your personal information without your consent with commercial parties.

3. Cookies and Tracking

Our website may use cookies and other tracking technologies to collect data about your usage patterns. This helps us improve our services and provide you with a better user experience. You can manage cookie preferences through your web browser settings.


4. Security

We take reasonable measures to protect your personal information from unauthorized access and disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure. While we make every effort to safeguard your personal information, please be aware that the transmission of personal information to and from our website is done at your own risk. We recommend accessing mygrooveguide.com only within a secure and trusted environment to enhance the security of your personal data.


5. Retention Period

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.


6. Your Rights

You have the right to:

Access and update your personal information.
Opt out of receiving marketing communications from us.
Request the deletion of your personal information, subject to legal requirements.
Lodge a complaint with the relevant regulatory authority.

To review, update, or delete your personal information, please email us at [email protected].

7. Contact Information

If you have any questions or requests regarding your personal information or this privacy policy, please contact us at [email protected].


8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.